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Suggestions and Complaints

Your questions, opinions, doubts, complaints, and suggestions are essential for us to continuously improve our service.

In order to implement ongoing improvements in our services, we encourage our customers to register their complaints and/or suggestions in writing, highlighting that, according to the law that regulates the activity of Travel Agencies, you have 30 days to do so after the end of the trip/stay.

You can send us your feedback through:

  • Email or Letter sent to:

Portimar – Travel and Tourism Agency, Ltd.

Email: customer.care@portimar.pt

Alternatively, and in accordance with Decree-Law 144/2015 of September 8:

  • APAVT Customer Ombudsman:

Portimar, as an associate member of APAVT, adheres to the Customer Ombudsman, an independent entity that analyzes and decides on complaints. Therefore, we advise our customers, if they find it necessary to file a complaint, to send their complaint by letter or email to the following address:

Provedor do Cliente da APAVT

Rua Rodrigues Sampaio, 170 – 1º

1169-120 Lisboa

Tel: 213 553 010 Fax:213 145 080

E-mail: provedor@provedorapavt.com

Access the electronic complaints book online through the following link:

Complaints Book:
Available in all stores for registering complaints that will be analyzed by Turismo de Portugal.

Wish to know more about this service? Then send us your message!

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